Took two and a half weeks to fix the fault on the line, and the engineer found the lowest speed I've managed to test [you can get a "we can't test is, it's too slow" result on the test sites].
Given the potential cost, the weeks we may have to wait for another engineer visit, and that we are hoping to move in the very near future - I might just tell them to skip it for now?
At least since the engineer's visit, it hasn't been crashing on a regular basis, so I think we're going to be happy with slow!
12.09.14 - Added note: all aspects of our life have been put on hold during the house buying process! We're going to battle for a non-crackling phone line & hopefully quicker broadband when we've moved to "Brookside"; I really can't face dealing with BT before that!
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